Policies, Terms and Conditions

Text Box: Policies, Terms & Conditions of Sale We appreciate your business and strive to help you enjoy our products. If you are not completely satisfied with our service or products, please contact us by EMAIL and we will do whatever we can to resolve the issue. If you do not reach a customer service representative, an automated attendant will receive your call, so please leave a message, we will respond promptly to any voice messages by the next business day. In Case of Damaged Merchandise: Occasionally, breakage will occur during shipping. Please notify us by email or phone and provide your name and the shipping number, invoice, or other identification. We will work with the shipper to resolve the problem with the least inconvenience possible. Please accept our most sincere apology. We pack every item better than recommended by shippers and do everything in our control to see that your item arrives safely. We need you to please keep the damaged item and all the packaging materials that the item(s) were shipped in for 5 business days, in the event that the shipper needs to inspect damages. Then after the 5 days you may dispose of everything in any way you desire. Please be sure to notify us by EMAIL which item(s) were damaged so that we can replace them immediately. Return Policy: You may return any product within 10 days of receiving it for an on-line store credit. However, a 30% Restocking Fee applies to all returned merchandise. No exceptions. If you are ever dissatisfied with an order, please contact our customer service department by EMAIL as soon as possible, so that we can correct the order to your satisfaction. EMAIL us: ostlerartware@gmail.com or call us at 1-801-913-5529. We will return phone calls the following day. Special ordered items are not returnable under any circumstances.

Order Processing:: If you place an order for an out-of-stock item, you will be contacted within 2 - 3 business days to discuss alternative ordering options. Our typical handling time for in-stock items can range from 2 to 10 business days for small packages and 6 to 15 business days for larger items. Your order is then shipped from our factory in Grantsville, UT via the shipping method you have selected. We only ship to destinations within the United States.

Because each piece is hand-crafted, Ostler Artware does not guarantee a delivery date on any order. We strive to process, package and ship your order as promptly as possible but sometimes there are processing delays. During our busy seasons, volume shipments may cause delays in the shipping times of some orders. We appreciate your understanding in this matter. If, for some reason, you require special arrangements concerning a shipment, you must receive an EMAIL confirmation from our Customer Service Representative. If there are any issues with the order such as credit card number, mailing address or missing information, we will try to notify you by EMAIL within 2 days to resolve the issue.

Product Packaging: All products are packaged to meet shipping guidelines and to minimize the possibility of damage during shipping. When your item is delivered, examine the outside package material for signs of damage. If there are signs of damage, indicate this to the shipping agent and refuse to sign for it. Contact us immediately and we will work with the shipping agent to resolve the issue. If the item is damaged, but the damage is not obvious from the packaging and you accept delivery, contact the Ostler Artware Customer Service Department immediately, so that we may take action. Shipping damage to items reported after 10 days may not be covered by our replacement policies.

Sales Tax: All purchases from with the state of Utah are subject to Utah State Sales Tax and must be collected at time of invoicing.